All About CRM and Automation

Understand the keys to successful customer relationship management and how to use automation to solidify consistent customer engagement.

Course curriculum

1. What to Expect
2. A brief introduction to TS ACADEMY
3. Learning Outcomes
1. What is Customer Relationship Management
1. Role of CRM in Business Growth
2. Core Functions of CRM Systems
1. What is CRM Automation?
2. Key Automation Areas
1. Popular CRM Tools
2. Choosing the Right CRM Tool
1. Integrating CRM with Email Marketing Platforms
2. Integrating CRM with Social Media Marketing Platforms
1. Best Practices in CRM
2. Tracking CRM Success
3. The Future of CRM
1. Conclusion
2. What Next?

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